Return and Refund Policy

Q: Do you accept returns? What is your return window?

A: We're happy to offer returns! Returns are accepted within 14 Days from the purchase date.

(Note: Customers are responsible for return shipping fees.)

 

 

Q: What does “Final Sale” mean?

A: Final Sale removes the ability for an item to be returned for a refund.

 

 

Q: I returned an incorrect or personal item in error. What do I do next?

A: We will do our best to locate this item, but itsmine.biz is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.

 

Q: What if I received a damaged, defective or wrong item?

A: Should you receive damaged, defective, or the wrong item(s), email us at info@itsmine.biz before you start the return process so we can help make it right.

  

Q: Do you process exchanges?

A: We are unable to offer exchanges at this time.

 

 

Q: How long does it take for me to get a refund?

A: It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, It's Mine will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account.